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Ajay Bhat

Head Business Technology Solutions

Mumbai Metropolitan Region·SBI General Insurance
6,782 followers5,850 connections
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About

A seasoned business leader with 26+ years of experience across multiple lines of business in the General Insurance industry, spanning direct and channel distribution. Currently serving as Head – Business Technology Solutions at SBI General Insurance, driving the integration of technology with business strategy to enable scalable growth and operational efficiency. Has successfully led IT, Underwriting, and Process transformation teams, delivering impactful business outcomes. Known for building high-performing teams, developing new markets and channel partnerships, and consistently delivering results ahead of timelines. A strategic thinker and effective communicator with strong expertise in business transformation, analytics, and stakeholder management.

Experience

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Head Business Technology Solutions

SBI General Insurance

Apr 2025 - Present · 1 yr 1 mo·Mumbai, Maharashtra, India

Business-IT Alignment • Implement and oversaw new critical projects & product launches • Improvement in current developments & processes for improving system accuracy & efficiency. • Support to cross functional teams within IT efficient and quick delivery to end user • Agile & DevOps Leadership • Team Leadership & Change Management • Spearheaded enterprise-wide digital transformation across all business units, improving operational efficiency • Partnered with executive leadership to define and execute a technology roadmap aligned with business growth strategies. • Reduced technology OPEX vendor negotiations. • Built and led a cross-functional team of IT professionals, promoting agile delivery and continuous improvement.

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Head Busness Technology Solutions

SBI General Insurance

Apr 2025 - Present · 1 yr 1 mo
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Head Motor U/W & Tender Management

SBI General Insurance

Jun 2023 - Apr 2025 · 1 yr 11 mos·Mumbai, Maharashtra, India

• Handled motor portfolio of 3500+ Cr. • Business strategy planning & budgeting based on potential and loss experience at RTO state level and location level. • Portfolio review on various parameter like budgeted LR, ELR and COR region wise location wise on regular basis & take correctives steps wherever required to maintain balance between top line and bottom-line. • Pricing of motor portfolio based on book performance, competition strategy and topline/bottom-line targets. • Clients and Channel Partners meeting for relationship building and to understand their requirements, exploring new market opportunities for motor business. • Monitoring performance of strategic customers and suggest corrective actions for implementation. • Monitoring Intermediary deviation based on the business commitment & profitability. • Sharing regular Insights with senior management on loss ratio trends and strategies how to improve top line and bottom-line. • Collaborate with multiple stakeholders from sales, marketing, legal and claims team to ensure smooth workflow in motor portfolio of the company. • Create new operational process with Claims, investigation and other support teams to curb financial frauds and leakages in the system. • Understanding and implementation of new regulatory requirements. • Handling statutory, regulatory and internal audit. • Designing & monitoring the risk acceptance practices and business mix monitoring and automation of motor portfolio. • Monthly review with the business team for discussion on top line & bottom-line achievement. • Implementation of strategy to improve performance of high-frequency and severity location, makes/models and channels

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Branch Head

Reliance General Insurance Company Ltd

May 2008 - Aug 2010 · 2 yrs 4 mos

Profit Centre Head responsible for Sales, Operations, Admin and Claims. Sourcing business through team of Sales Managers and Channel Partners. Responsible for the both top line and bottom-line and maintain the right product mix. Formulating sales strategies and strategic utilization and deployment of available resources to achieve organizational business objectives. Building and maintaining healthy business relations with major clientele, ensuring maximum customer satisfaction by achieving delivery & quality norms. Capacity, manpower and distribution planning. Customer Relationship Management. Mentor and motivate team of Sales Managers. Training of team members and Channel Partners. Notable Accomplishments; Winner of max no of commercial vehicles logins in a day pan UP & Uttrakhand region. Winner of max business login in a day pan UP & Uttrakhand region. Instrumental in getting combined ratio to desired levels. Target achievement 120 % MOM. Growth of 110% over last year's premium. Maintaining highest Renewal Retention 60% (Proposal wise) and 70% (revenue/premium) among all branches of UP & UK Rated B(Very Good) for 2008-09 appraisal

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Regional Sales Manager

Reliance General Insurance Company Ltd

Feb 2007 - Apr 2008 · 1 yr 3 mos

-SME (Mumbai). Strategize and Analysis of the business modules and Provide tailor made solutions to SME's for all their General insurance requirements. Mapping of Areas as per the business potential and develop new revenue channels. Sourcing business through direct team of Sales Managers. Capacity, manpower and distribution planning. Analysis of the competitors strategies and formulate techniques to overcome competition. Devising & Implementing of new Marketing & Sales techniques. Customer Relationship Management. Mentor and motivate team of Sales Managers. Identification of training needs of team members and train them.

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Relationship Manager

ICICI Lombard General Insurance Company Ltd

Apr 2006 - Mar 2007 · 1 yr

SME Banca Assurance (DELHI). Analysis of the business modules and Provide tailor made solutions to SME's for all their General insurance requirements Sourcing business through different channels direct as well as through bank assurance. Analysis of the competitors strategies and formulate techniques to overcome competition. Implemented & devised Marketing & Sales techniques Mapping and Identified the markets and tapping the potential markets Maintaining Relationship with prospective clients Mentor and motivated the Team. Training of sales force. Notable Accomplishments; First Sales Manager in the SME Team to get Credit Insurance Business. Achieved a business target in Six Months. Collected premium of 1.10 Cr as a follower for Malana II project in Himachal from Everest Power Projects.

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Business Manager North

Onicra Credit Rating Agency of India Ltd

Jun 2004 - Apr 2006 · 1 yr 11 mos

Relationship building with all the SME industrial Associations in North India for promoting Credit Rating among members through seminars and one to one meetings along with NSIC . Mapping and deep mining of all industrial Areas for New Business Sourcing. Key Account Management for penetration in other accounts Creation of demand through educating SSI units about advantage of Credit Rating. Managing Team and help them in achieving their desired targets. Strategizing for countering competition. Notable Accomplishments; Recipient of Chamber Of Commerce And Industries (FCCI) award for promoting Performance and credit rating Scheme among its members. Active organizer of work shops and seminars for various industrial associations to develop business. Successfully got press releases and coverage in various mainline papers for various seminars which further helped in company's brand building. Participation in seminars organized by NSIC, SISI, CII,SIDBI.

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Assistant Manager

Milestone Marketing

Jun 2000 - May 2004 · 4 yrs

Education

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INSURANCE INSTITUTE OF INDIA

LICENTIATE, General Insurance, General Insurance

2011 - 2011

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Savitribai Phule Pune University

Masters degree, Business Administration (Marketing), Business Administration (Marketing)

1998 - 2000