Abhishek Singh
Digital IT Infra & Network Manager | Automation & Digital Transformation | Information Security | OT-IT Convergence | Network | ITIL & New Acquisition Integration | Projects | Vendor & Partner Management
About
Experienced IT Infrastructure Professional with nearly 16 years of expertise in IT Infrastructure Management, Systems Administration, Technical Support, Network Security, and File Server Management. Demonstrated ability to design, implement, and manage technology-driven solutions to enhance organizational efficiency and drive business excellence. Skilled in configuration, maintenance, and migration of large-scale engineering systems, applications, and hardware with a strong focus on systems and network administration across diverse environments. Proficient in Microsoft Operating Systems (Server & Client), Office 365 administration, and end-user application deployment. Hands-on expertise in installation, configuration, and administration of Switches, VPNs (IPsec, SSL), and Windows Server environments. Extensive experience in: ISO 27001:2013 Implementation, Sustenance, and Change Management ISMS Audits (ISO 27001:2013) and Corporate Audits SAP/ERP End-User Support for HR, MM, and SD modules Competent in LAN management and maintenance, including servers, switches, OFC, and Cat6 cabling infrastructure. Adept at analyzing IT system requirements, evaluating user needs within SLA parameters, and developing customized, reliable solutions for complex IT environments. Expertise in IT policy implementation, network infrastructure development, and enhancement of operational procedures with emphasis on security and networking fundamentals. Proven excellence in complex network design, deployment, administration, and troubleshooting, particularly for secure configurations. Strong communicator with the ability to translate procedural or technical changes effectively across technical teams and business stakeholders.
Experience
Digital IT Infra & Network Manager
UltraTech Cement · Full-time
Head Of Unit Information Technology
UltraTech Cement · Full-time
Managing all aspects of IT Operations including Hardware (Server & Network) Management, Applications Management, Software Versions/ Patches Management, Service Level Management, Compliance (Systems Operations), Back-up Management & Contingency Planning, IT Asset Management and IT Help Desk • Supervising installation and troubleshooting of Office 365 • Contributing to strategies and execution roadmaps (for purchases, strict budget controls, IT infrastructure, security, crisis/ disaster & business continuity plans, asset management, incident management, audits, compliance & regulations and vendor management) • Participating in all ongoing infrastructure initiatives including Software Currency, Hardware Technology Refreshes, Security Hardening/ Patch Currency, and Enterprise Monitoring Process Improvements Providing 24x7 rotational on-call support, including escalation to Emergency Response Team (ERT), driving Root Cause Analysis (RCA), preventive action follow-through, and participation in weekly operations reviews • Monitoring warranty/ AMC details to notify necessary contract renewals, service provider, contract review and re-negotiation, contract performance • Managing CCTV Surveillances (Procurement/ Installation/ Maintenance); File Server, SCCM client end mgmt., Trend Micro client end support • Interfacing with IBM, HP, HCL and Wep for WTY support, AMC vendor • Analysing & designing effective and clear technical solutions for infrastructure and enterprise application related projects • Delivering constant support for installation & administration of various range of servers, applications, desktops, laptops & peripherals, database, and security • Managing various functions like: • Monitoring & Troubleshooting of Firewall (Cyberoam & Sophos XG 310), Passive Networking, Internet and MPLS Connectivity, Office 365, Video Conferencing & Projector • Disaster Recovery Plan and regular security audit • Conducting ISMS Audits (ISO 27001-2013) & Corporate Level Audit
System Administrator
RESPONSIBILITY: • Responsible for the planning, implementing and operating the IT services and support. • Installation, up-gradation and routine checkup of Symantec endpoint manager in client domain. • Installation of Servers/Desktops/Network/Printer as per the business requirement. • Managing AD users and Accounts. • Implementing and Managing Group Policy. • Managing IP allocation and ensuring minimal downtime of machines. • Handle Escalated Calls with priority based. • Maintain the Inventory of All PC’s, Laptop’s, Printer’s, Scanner’s, Switch’s, Hub’s, and Server’s. • Provide permissions to the users for gaining access to use network resources like Internet, folders & printers. • Configuration of Lotus notes traveller on mobile devices. • Handling and configuring LAN Extender and Radio Links. • Provide IT - Related support to end users. • Provide SAP/ERP support like HR, MM & SD module to the end users. • Providing trainings for various applications supported. • Check all the production servers, Network infrastructure, Mail Solutions and Antivirus Updates. • Inventory Management of all IT-Related Assets. • Analyze the requirements against the current environment & raise requirement after proper analysis, if any (Hardware & Software). • Coordination with the respective vendors for hardware,software,ups,printers and network related issue . • Mail Backup of VIP Users on Scheduled wise. • Knowledge of Networking to handle local LAN & WAN Installation & Maintenance. • Knowledge of Operating system Win XP,Win 7,Win 8 • Knowledge of Email Clients like Lotus/IBM notes • System support for the presentation in meetings and conference with LCD Projector and Laptop • Scheduled installations of patches. • Knowledge on mobile technology like Android,IOS & Blackberry. • Escalate user enquiry to top management as required to ensure problem resolution in a timely manner
Education
INDIAN SCHOOL OF BUSINESS MANAGEMENT AND ADMINISTRATION
Master of Business Administration - MBA, Information Technology, Information Technology
MBA, Information Technology, Information Technology
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