Sonu Bhugra

Head – Digital Channels Technology & Solutions at RBL Bank

Digital BankingAgile TransformationProject Portfolio ManagementApplication ArchitectureStakeholder ManagementProcess Re-engineering

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About

I am Sonu Bhugra, currently serving as the Head of Digital Channels Technology & Solutions at RBL Bank. My career has been defined by leading large-scale digital transformations across the banking and FinTech sectors, including significant roles at Citi, LTI, and Barclays. I specialize in bridging the gap between complex infrastructure and customer-facing digital experiences, with a particular focus on agile transformation and process re-engineering. I am deeply passionate about building scalable, future-ready technology and fostering a culture of iterative delivery. Throughout my career, I have successfully led cross-functional teams to deliver high-impact projects, such as the unification of banking apps and the rapid scaling of agile pods. I am always interested in connecting with fellow leaders who are focused on engineering excellence and the evolution of digital banking. I offer deep expertise in technology governance and strategic execution and am looking to expand my professional network.

Networking

What I can offer

›Expertise in large-scale digital transformation
›Agile leadership
›Banking technology governance
›Vendor alignment

Looking for

›expanding my professional network
›exploring mutual opportunities in FinTech and Digital Banking

Best fit for

High-level stakeholdersEngineering leadersFinTech professionals

Current Interests

Digital roadmap developmentBuilding in-house engineering capabilitiesAgile deliveryCustomer experience through engineering excellence

Background

Career

Started as Project Manager at Capgemini, moved to AVP at Barclays, Associate Director at LTI, VP at Citi, and currently Head of Digital Channels at RBL Bank.

Education

Master of Science (M.Sc.) in Statistics, Panjab University, Chandigarh

Achievements

›Unified MoBank and MyCard into the MyBank app
›Stood up 30 agile pods in 3 months for Bank of Ireland
›Achieved 30% YoY headcount growth at Citi
›Automated Procure-to-Pay process at ABSA
›Executed technology delivery for Barclays Bank’s strategic exit from Africa

Opinions

Advocates for a cultural shift toward iterative, agile delivery mindsets to enable faster releases and continuous innovation.
Emphasizes the importance of building scalable, sustainable, and future-ready technologies.