Rupa Mogaveera (FIII)
Setting up Prudential Health India l COO I Insurance & Financial Services
About
I am a senior executive with 27 years of leadership in the insurance and financial services industry, having risen to the CXO level through a career defined by resilience, transformation, and passion for solving. Over the years, I have led initiatives in starting up insurance operations, technology modernization, outsourcing, enterprise risk management, and M&A, consistently delivering operational excellence and sustainable impact. My journey reflects adaptability and a passion for solving complex challenges. I thrive in high-stakes, ambiguous environments, bringing clarity, collaboration, and disciplined execution. Colleagues know me as a strategic communicator and problem-solver who balances vision with operational rigor. My aspiration is to guide organizations through enterprise transformation, digital adoption, and risk management. I aim to help businesses reimagine how they operate, align service delivery with evolving customer expectations, and build models that deliver sustainable, long-term value. Core Expertise: • Technology & Operations Transformation • Target Operating Model (TOM) Design • Service Strategy & Customer-Centric Growth • Enterprise Risk Management • Strategic Leadership in Change
Experience
Chief Operating Officer
AON India Insurance Broking · Full-time
Responsible and accountable for Operations, Technology, ERM strategy for Aon India business. Key remit is to align India business to Aon global operating standards and build scalable, sustainable Service Model that would help Aon clients and colleagues make better decisions
Head Of Business Operations
Aditya Birla Health Insurance Company Limited
Additional responsibility of Group Operations. Successfully led the functional track for launch of new core policy administration system (JARVIS - TCS BANCs) Accolades: Functional Excellence Award 2020 – Aditya Birla Health Functional Excellence Award 2021 – Aditya Birla Capital Nominated for Exceptional Contributor Award 2022 – Aditya Birla Group
Vice President - Operations & Policy Management
Aditya Birla Health Insurance Company Limited
Additional responsibility of Distribution Operations and Servicing Accolades: Aditya Birla Health Insurance - Emerging Leader Award 18-19 Aditya Birla Capital - Project Excellence Award 18-19 (Robotics Process Automation)
Deputy Vice President - Business Operations
Cigna TTK Health Insurance Company Limited
Key deliverables include implementation and management of efficient service delivery framework that supports business strategy and priorities Accolades: 1. Recipient of CEO Award of Excellence in 2017 2. Winner of Sales Enabler Award 2018
AVP - Retail Operations
• In charge of New Business Operations, Banking Operations, Channel Set up, Banca MIS, Service communication and Banca Relationship Management • Responsible for service level adherence across all lines of operations, cost and productivity optimization and effective delivery of critical service initiatives • Successful set up of central processing unit at Noida and launch of Customer Satisfaction survey • Designed governance model for monitoring service level satisfaction of major distribution partners • Set up of quality assurance team, defined service benchmarks and rebaselined service levels to enhance customer and distributor experience • Leveraged on technology for automation of processes with aim to achieve economies of scale and better turnaround time and quality • Keeping check on cost optimization opportunities and implementation of identified solutions with substantial savings in annual budget
Education
Indian Institute of Management, Calcutta
Senior Management Program, Business/Commerce, General, Business/Commerce, General
2019 - 2021
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