Omar Hassan
Manager, Customer Experience at Banque Misr
About
I am Omar Hassan, currently serving as the Manager of Customer Experience at Banque Misr. My career has been defined by a deep focus on operational excellence within the financial and service sectors, spanning over a decade of experience. I have held various leadership roles, including managing QA and social media teams across the UAE, KSA, and Egypt, and I have a proven track record of scaling operations, such as coordinating the hiring and training of over 300 representatives. I am passionate about designing effective support frameworks and leveraging data to optimize customer journeys. I believe strongly in the power of emotional intelligence and maintaining professionalism during high-pressure interactions. I am currently looking to expand my professional network and explore mutual opportunities within the banking and customer experience industries.
Networking
What I can offer
- ›CX strategy development
- ›QA framework design
- ›Team leadership and recruitment guidance
- ›Social media support integration
Looking for
- ›expanding my professional network
- ›exploring mutual opportunities in banking and customer experience
Best fit for
Current Interests
Background
Career
Started as intern at NSGB, moved through customer service and relationship management roles at Mashreq Bank, transitioned to team leadership in QA and social media at Seera Group and Emaar, currently managing CX at Banque Misr.
Education
Bachelor’s Degree, Accounting and Finance, Alexandria University
Achievements
- ›Coordinated hiring and training for 300+ customer service representatives
- ›Designed support frameworks for social media, WhatsApp, and webchat across Emaar business units
- ›Managed QA and social media teams across UAE, KSA, and Egypt
Opinions
- Emotional intelligence and maintaining a calm demeanor are essential when handling high-pressure customer interactions.