Muruganandam Mudaliar ( Murugan)

Head - Onboarding and Digital Transformation

YES BANK · Full-time

• Digital Transformation of Customer Onboarding and Servicing in Assisted and Self Assisted Journey. (Angular and React Platform) • Acting as Product Owner, Designing Customer Journey, Technical Solution and Delivery Manager for Customer Touchpoints for Sales and Services (Liabilities, Card and Lending) • Managing a team for Design, Process Improvement and implementation of Native App (Android and IOS) • Managing Project related to Regulatory and related statutory Guidelines • Implementation of Co-origination Journey (Assets, Credit Card) along with CASA Journey. • Interface between Business Policy & Product team and technical Implementation team for end-to-end delivery. • Orchestrating and finalization of Integration Architecture with other application ecosystem.

AVP - Information Technology

IDFC FIRST Bank · Full-time

SFDC and CRMnext Implementation in the Bank Role - Tech Solution, Project Manager, Product Owners, Quality Lead , Process Engineering and Production Support Integration Projects with Channels, Data lake, SFMC, HPE, Third Party Partners and Business Partners Projects - Strategic, Customer Experience, Regulatory, ORM Modules - Customer 360, Financial Accounts, Case, Leads, Offer and Campaign Management, Tasks, Knowledge Management, Queue Management, Aadhaar Redact , Customers and User Access Management

Chief Manager

IDFC FIRST Bank · Full-time

Lead - Business Technology Group – CRMnext, BPM, Digital Projects and Datawarehouse/Data Lake Founder Member of Bank Launch team for CRM application • Business Analyst and delivery manager for business requirement related to CRM and BPM application. • Agile SDLC for system process implemented for personal, Business and Wholesale line of business (Sales plus Service) • Review of Test Scenario and assisted testing team for maintenance of quality release with minimum post production issue. • Project Management to ensure delivery of projects as per committed dates and quality • Post Production review and support to business stakeholders.

Manager - Business Analyst Life Insurance

Tata AIA Life Insurance

CRM Analyst Product : CRMnext Business Analyst ( BRD,FSD & Test scopes verification) solutions & Delivery Implementation of system change request Production support Process re-engineering

Manager - Distribution Operations

Tata AIA Life Insurance

1. Unit Managers Sales channel Support - incentive and progression structure designing, hierarchy maintenance, compensation payout, Annual Performance bonus payout, R&R Tracker design and publish 2. BA and Delivery role for below project Sales Portal Insight Process Re-engineering CRMnext Implementation CAMS (Sales support system) Business Intelligence 3. Best Practices and SOP Management

Executive - Info Management

Tata AIA Life Insurance

1. Sales Incentive ,progression and performance tracker automation and publish. 2.Rewards and recognition program design and contest tracker. 3.Sales Support (Agency and Banca assurance) 4. Top Management business reporting. 5. Best Practices, Project reengineering and SOP 6. Business Intelligence Project

Executive Distributions Operations

Kotak Life Insurance

1. Individual and Banc partners commission and incentive calculation 2. Rewards and Recognition performance and program tracker 3. Management business reporting 4 BA role for automation of commission calculation. 5. Data warehouse project