Mahesh Agrawal

Head IT Applications & Information Management (DATA Officer)

SBI General Insurance · Full-time

• Strategically Leading Insurance Projects: Driving the development, implementation, and management of greenfield core insurance applications for over 120 products across Motor, Health, Fire, PA, OLB, and more, covering policy, claims, underwriting engines, sales, financial, & business processes. Seamlessly integrating with digital applications, portals, web aggregators, and banca channels to enhance operational efficiency & elevate customer experiences. • Spearheading High-Stakes Initiatives: Collaborating with senior executives, auditors, actuaries, underwriters, financial teams, sales leaders, regulators, and partners to deliver critical projects successfully. • Driving Business Transformation: Enhancing operational efficiency, reducing costs, and driving revenue growth through automation and data- driven insights, empowering the organization to achieve strategic goals.Managing Data & Analytics: Managing data warehouses (DWH), data visualization using Microsoft Fabric / Power BI, management information systems (MIS), Reporting P&L, Audit, Regulatory submission etc., while fostering a data-driven culture and delivering actionable insights through AI, ML, and predictive analytics. • Establishing Governance Excellence: Leading IT steering committees, change governance councils, and data governance committees to implement robust frameworks, policies, and standards, ensuring superior data quality, security, lineage, PII compliance, and audit intelligence.

Senior Project Manager- IT Delivery and Solution Architect

TATA AIG General Insurance Ltd. · Full-time

• Enterprise-Level Initiative: Successfully managed the migration and enhancement of the AIG S3 Core Insurance - Strategic Suite System, including Core Policy Administration, Sales admin, Claim Admin, UW rules management, Reinsurance Systems, and Product Configurator, ensuring seamless operations across AIG's global network. • Strategic Change and Support: Led strategic changes and system enhancements, providing ongoing support and implementing new product launches and modifications, resulting in improved business processes and product offerings including PDA based motor risk assessment, on the spot claim settlement, Renewals, Covernote management etc • Digital Transformation: Directed the rebranding and re-engineering of the Customer Portal, Marine Portal, Travel Portal ensuring scalability and business continuity, while implementing policy and cover note issuance systems across PAN India, driving growth and operational efficiency. • Unified Platform Development: Developed and integrated a unified insurance platform to streamline service delivery, consolidating requirements from multiple systems into a single, cross-functional application used across all lines of business. • Process Efficiency and Innovation: Spearheaded the implementation of a mobile-based PDA application on the .NET platform for claims processing, driving significant improvements in claim assessor efficiency and enhancing claims settlement processes. • Predictive Analytics Implementation: Implemented predictive analytics, including fraud analysis, to optimize claims processing and enhance risk management. • Claims Settlement: managed end to end delivery for Claims Application. • Process improvement for Claims settlement resulted in approx. 4-7 days TAT on the closure of claims, claims document / image upload. • Developed offline registration of claims- ACERS.

Project Leader

Zenith InfoTech Ltd. · Full-time

• Developed and Integrated Branch Banking Solutions: Designed and implemented applications that seamlessly interacted with core banking systems, enabling customers to perform branch transactions from any branch, significantly enhancing customer convenience and operational flexibility. • Launched Internet Banking Platform (i-Banker): Architected and deployed a secure, Java-based internet banking application that provided customers with real-time access to multiple accounts and transactional information, improving digital banking engagement and accessibility. • Designed Interactive Touchscreen Banking Features: Developed advanced touchscreen solutions to elevate the user experience and streamline banking interactions, aligning with modern banking trends. • Exhibited Technical Expertise in Visual Basic and Java: Demonstrated strong proficiency in Visual Basic and Java to develop scalable and efficient banking solutions, ensuring compliance with industry standards and enhancing system reliability. • Optimized Core Banking System Interactions: Leveraged a deep understanding of core banking systems to ensure smooth integration, improving system efficiency and reducing downtime.

Senior Programmer

Net2Life Technologies · Full-time

• Directed the development and ensured seamless support and maintenance of a Credit Appraisal Banking application built on Visual Basic, streamlining the loan approval process for corporate clients. • Automated the credit evaluation workflow to derive accurate ratings based on factual data, eliminating manual biases, expediting loan sanction processes, and enhancing decision-making efficiency.