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Karan Kapoor

SVP, Global Business Unit Head - Consumer & Enterprise Tech at Firstsource

GenAI as a ServiceTrust & SafetyDigital TransformationP&L ManagementM&AGlobal Sales
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About

I am Karan Kapoor, currently serving as SVP and Global Business Unit Head for Consumer & Enterprise Tech at Firstsource, where I also contribute to the Servant Leadership Group. My career has been defined by scaling digital businesses—from building a $70M business at Cognizant to expanding portfolios at Infosys. Currently, I am focused on the 'GenAI as a Service' ecosystem and our relAI™ platform, while driving a significant impact-sourcing initiative to hire 10,000 workers by 2025. I am deeply passionate about Trust & Safety, digital ethics, and the 'Human in the Loop' approach to AI. I believe in moving beyond legacy outsourcing toward an 'UnBPO™' model that prioritizes speed and scale. I’m here to connect with partners and leaders building frontier AI models or those looking to protect digital platforms from misinformation and bad actors. Let’s explore how we can drive responsible innovation together.

Networking

What I can offer

  • ›Strategic guidance on Digital Transformation and GenAI
  • ›Expertise in Trust & Safety and content moderation
  • ›Scaling digital business units and P&L management
  • ›Insights into Servant Leadership

Looking for

  • ›Strategic partnerships with tech brands and specialized firms
  • ›Global companies building frontier AI models
  • ›Advisory board roles
  • ›Collaborations with the Trust & Safety Professional Association

Best fit for

Tech brand foundersAI researchersTrust & Safety professionalsGlobal enterprise leaders

Current Interests

Generative AI (LLMs and foundation models)Trust & SafetyImpact SourcingESG initiativesBrand Protection

Background

Career

Progressed from Subject Matter Expert at American Express to leadership roles at Infosys, Cognizant, and arvato, eventually becoming SVP and Global BU Head at Firstsource.

Education

Executive Development Program, UC Berkeley Haas School of Business; B.Sc. General Studies, Delhi University; DHM Sales & Marketing, IHM Bangalore.

Achievements

  • ›Grew Infosys digital services portfolio from $10M to $75M/annum.
  • ›Built Cognizant digital business from $0 to $70M/annum.
  • ›Incubated arvato financial services business from $0 to $8M/annum.
  • ›Driving Firstsource goal to hire 10,000 impact workers by 2025.

Opinions

  • Leaders should be honest about imperfections to foster trust.
  • Platforms have a responsibility to fight misinformation.
  • Complex digital problems require a 'Human + Tech' or 'Human in the Loop' approach.
  • The 'UnBPO™' model is necessary to meet the speed and scale of GenAI.