apurvagrawal
Co-Founder & CEO at SquadStack.ai
About
I'm apurvagrawal, Co-Founder & CEO at SquadStack.ai, where we're building India's largest Voice AI platform for sales and customer experience. My journey started with early ventures in food tech and non-profits, evolved through startup incubation at 91springboard, and led to founding Auctm (which we successfully exited) and now SquadStack.ai. I'm passionate about the practical implementation of AI that elevates human potential, not replaces it—especially in the unique Indian market. I believe the future of customer engagement is at the intersection of technology and human expertise, and I'm focused on building enterprise-grade solutions that deliver real outcomes. I'm always interested in connecting with fellow innovators, enterprise leaders, and investors who share this vision.
Networking
What I can offer
- ›Thought leadership in enterprise Voice AI
- ›Insights on AI implementation and startup scaling
- ›Expertise in building outcome-driven products
- ›Access to SquadStack.ai platform for sales and CX transformation
Looking for
- ›expanding my professional network
- ›exploring mutual opportunities in AI and enterprise technology
Best fit for
Current Interests
Background
Career
Started as founder of eWaiter and ngoFuel.org, became fellow at The Kairos Society, VP at What's Up Bharat?, founding member and VP at 91springboard, President - India at Kairos Society, founder of SQUADRUN SOLUTIONS PRIVATE LIMITED, Co-Founder & CEO at Auctm, and currently Co-Founder & CEO at SquadStack.ai
Education
B.Tech in Information Technology, Vellore Institute of Technology (2008-2012), Senior Secondary and Higher Secondary, Somerville School (2000-2008)
Achievements
- ›Recognized in Forbes 30 Under 30
- ›Received Distinguished Alumni Award from Vellore Institute of Technology
- ›Successfully exited Auctm to Ylopo
- ›Scaled SquadStack.ai to India's largest Voice AI footprint by volume with AI traffic doubling MoM
- ›Facilitated 50 Crore+ omnichannel interactions at SquadStack.ai
- ›Achieved 40% higher conversions, 90% connectivity, and 2-4× lower cost versus human agents for clients
- ›Passed a Turing Test where people couldn't tell AI voice agents apart from humans in real sales and collections calls
- ›Shifted call volume from 100% human-led to ~62% autonomously handled by AI within a year
- ›Has highest volume of autonomous AI conversation minutes as of February 2026
- ›Serves large enterprises including AngelOne, Axis Bank, Tata Digital, Kotak Life Insurance, Justdial, IndiaMART, Eureka Forbes, Zepto, Amity University, Ola Electric
- ›Secured investment from partners like Chiratae, Bertelsmann, Blume Ventures, EmergentVC, AbstractVC, Titan, and angels including Gokul Rajaram, Rajan Anandan, Shamik Sharma & Deepinder Goyal
- ›Featured among top 30 student start-ups of India by National Entrepreneurship Network and top 6 start-ups in Springboard Ventures Boot-Camp
Opinions
- The future of customer engagement isn't just about technology; it's about how technology elevates human potential
- Building Voice AI in-house looks strategic. Until you factor in time, system ownership, and the revenue you lose while still 'building'
- For Voice AI, that frontier is India
- The real AI shift isn't when it gets smarter. It's when the system can't imagine running without it
- In voice AI, the moat isn't how well the system talks but how well it understands the situation it's operating in
- Love is one of the strongest human forces we know...
- This is how channels die (referring to voice AI spam calls)
- Advocates for a focus on 'real conversations' and 'clarity of message' over fancy marketing at events