Steven G. Leclercq
Director of Learning and Development at RaceTrac
Leading Learning and Development at RaceTrac with a focus on empowering store managers and frontline retail excellence.
Intro
I'm Steven G. Leclercq, currently the Director of Learning and Development at RaceTrac. My career has been a journey through diverse industries—from insurance and telecommunications to healthcare and retail—always centered on how we help people grow. I’m passionate about 'Human-Centered Leadership' and the idea that joy isn't just a feeling, but a strategic metric that drives retention and guest experience. Whether it's implementing VR training or building global learning portfolios, I focus on making corporate environments more human. I’m particularly interested in empowering frontline leaders and winning those 'small moments' that define a culture. I’m here to connect with fellow L&D professionals and retail leaders who believe that mental health is performance and that clarity is the ultimate form of kindness.
Networking
What I can offer
- ›Insights on scaling culture in high-turnover industries
- ›Practical coaching for humanizing corporate environments
- ›Expertise in immersive learning technologies (VR/AR)
- ›Strategic onboarding and talent calibration advice
What I'm looking for
- ›expanding my professional network
- ›exploring mutual opportunities in retail and L&D
Best fit for
Focus
Current interests
Core competencies
Background
Career
Began in retail management and insurance adjusting before transitioning into instructional design and L&D leadership roles at AT&T, LexisNexis, Pandora, and Wellstar Health System.
Education
Executive MBA from Quantic School of Business and Technology (2024); B.S. in Psychology and B.A. in Political Science from University of Georgia (2001).
Achievements
- ›Created an onboarding site averaging 10,000+ monthly visits at Wellstar.
- ›Developed VR leadership development strategy and facility tours.
- ›Led company-wide transition from Cornerstone to Workday Learning at Pandora.
- ›Created first AR training module on 'Smart Cities' for AT&T IoT group.
- ›Managed European launch of GM 4G LTE over 14 months.
Opinions
- Clear is Kind: Ambiguity is a failure of leadership.
- Joy is a legitimate leadership strategy that drives retention.
- Mental health is not separate from performance; it is performance.
- Leadership is about how you make people feel, not just tasks.
Personality
Communication style
Inspirational, empathetic, and reflective; balances corporate strategy with personal anecdotes.
Formality — 6/10
Vocabulary